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Customer Service Support

Customer Service Support

OUR ENGAGEMENT:

  1. A one stop department offering you first call resolution
    • Multilingual customer service, composed of highly trained agents, primarily aestheticians
    • 8 different languages for your convenience: English, French, Spanish , Chinese - Cantonese, Chinese - Mandarin, Russian, Italian, Portuguese
  2. No waiting time
  3. No answering machines during our working hours
    With us, you can
    • Place your order
    • Always speak to the same agent if you wish
    • Track your package
    • Receive qualified technical support on our products and treatments
    • Receive information on our new product launches


Education Support

Education Support
  • A dynamic, technical training team providing you with comprehensive, educational seminars
  • Scheduled training seminars throughout the year
  • An extensive, user-friendly, technical documentation allows you to always provide the correct treatment and home care prescriptions to your clients
  • Educational workshops to educate your patients of specific skin care concerns
  • Offer live and pre-recorded Educational Webinars
  • Unique, customized training programs are offered to help you accurately prescribe products and treatments to reach financial objectives
  • Live technical support is available from Monday to Friday at our toll free number 1-844-789-1802 (USA) or 1-844-789-1801 (Canada)